We will always do our best to accommodate where applicable, and we highlyrecommend making yourself aware of our Return Policy below prior to purchasincfrom us. Please also read all of the information and instructions provided on eachproduct page to ensure you are using our products correctly and safely.
Once you have made a purchase, you have agreed to all the sections and pointsoutlined below. lf you have any questions or concerns regarding a return, pleaseemail us using our Contact form on the ‘Contact Us’ page.
Our money back quarantee policy lasts 14 days, which includes our “Risk FreeMoney Back Guarantee.
If it’s been over 14 days and you request a refund due to a broken/faulty productplease be prepared to show us how the product arrived broken and an honestexplanation as to why it took over 14 days to inform us of the faulty product. We mayrequire that you provide us with either an image or video showing that the productis damaged and or not working.
Return Policy
At Rbskj, we are committed to providing you with quality products andexcellent customer service. Your satisfaction is our priority.
Refunds are not applicable if 14 days go by or:
You have received your order and have changed your mind
You ordered a wrong item
You found the product cheaper elsewhere
Misused the product in any way that caused the damage or against our adviceDecided you no longer had use for it
Knew or were made aware of the faults before purchasing the product
Eligibility for Returns
Items must be unused, undamaged, and returned in their original packagingThe return address is the address given in the customer serviceemail: [email protected]
Please include your name, telephone number, address, and a receipt or proof ofpurchase. Please do not send your purchase back to the sender ormanufacturer.
Additional non-returnable items:Gift cards
Please use our products with care, as they are delicate. lf anyproducts come into contact with any substances or liquids thatcause damage to the product, that is no fault of our own, and youwill not be eligible for a return.
Prior to you returning your item, we will require you to contact us via the contactpage with the subject line “Refund” and your order number. You can visit this pagethrough our website by clicking on the “Contact” link in the header. Please note, thatcontacting us via social media channels may not be the best place for a quickresponse and that we prefer being contacted via our website contact form.
lf your order is eligible for a refund, we may require you to return your item. A returnaddress will be provided.
Once approved for a refund, then your refund will be processed and moneyreturned will automatically be applied to your credit card or original method ofpayment within 5-10 business days, excluding public holidays and weekends.
Returns For Faulty or Defective Products: lf you receive an item that is faulty ordamaged, we will cover the cost of return shipping and provide a replacement orfull refund, depending on your preference. Please contact our customer supportteam within 14 days of receiving your item to initiate the return process. After this 14-day period, we may not be able to accept returns for faulty or damaged goods.
Returns for other Reasons
For returns due to reasons such as.
Disliking the product or its material (but not defective)
Personal standards of quality
Customers will be responsible for covering the return shipping cost. We encourageyou to review product descriptions and specifications carefully before making apurchase.
Wrong ltem Delivered: We understand that errors can occasionally occur, and wesincerely apologise for any inconvenience this may cause. lf you receive anincorrect item, please contact us immediately so that we can promptly assist youwith your order.
Please note that any returns made without prior instructions from our team will notbe accepted and may be deemed invalid. We appreciate your cooperation andunderstanding as we work to resolve this matter swiftly and efficiently.
Hygiene and Health Safety:
Unless proven faulty, products like pillows, bed sheets, blanket, mattress topper, andothers that come into direct contact with the skin cannot be returned or exchangeddue to hygiene and health safety reasons. Such items pose a high risk of healthhazards. We urge you to thoroughly read the item description before making yourpurchase.
If you don’t like the material or find the product faulty please contact usimmediately we will be able to provide you with a refund, replacement or otherappropriate action.
Care and Handling:
Please handle our products with care, as they are delicate. Any damage caused bysubstances or liquids, not due to any fault of ours, will render the product ineligible
for return.
Should you have any questions or concerns regarding our return or refund policyplease don’t hesitate to contact our customer service team.
Late or missing refunds (if applicable): lf you haven’t received a refund yet, firstcheck your bank account again.
Then contact your bank; it may take some time before your refund is officiallyposted.
If you’ve done all of this and you still have not received your refund yet, pleasecontact us via the contact form. Please keep in mind that it usually takesapproximately up to 5 business days for funds to arrive, for some customers it maytake longer, just keep in communication with us so we can all be aligned together.Contacting us via the contact form is the best way to get in touch with us.
shipping
To return your product, you will be responsible for paying for your own shippingcosts for returning your item excluding the Returns For Faulty or DefectiveProducts.
If you are shipping an item over $75, you should consider using a trackable shippingservice or purchasing shipping insurance. We don’t guarantee that we will receiveyour returned item.
Thank you for understanding in advance!
It is your responsibility to ensure you have checked ALl information about theproduct that you purchased , including dimensions, the usage and the quality etc…of the item before purchasing.
PIease DO YOUR OWN RESEARCH BEFORE PURCHASE, Thank you
Contact Us: lf you have any concerns about a product or wish to initiate a return,please contact our customer service team at [email protected] or on Contact Us page. Provide your order details and a clear description of the issueand we will guide you through the return process.